全职 Application Engineer (may involve shift work, Mechanical) 工作, 薪水, MEGVII旷视 Southwest (Singapore) 公司招聘中 - Ricebowl

Application Engineer (Mechanical @ Tuas, may involve shift work)

Location: Tuas, Singapore

May involve shift work - 8 hrs per shift

Main Scope

• Spearheaded the deployment and continuous maintenance of diverse warehousing automation hardware, including Autonomous Mobile Robots (AMR), Pick/Put-to-Light (PTL) systems, Four-Way Shules, and Goods Hoists, ensuring optimal operational uptime.
• Diagnosed and resolved soware and hardware issues, including network failures, interface errors, and mechanical malfunctions, utilizing SQL queries and database analysis to minimize system downtime.

Job Responsibilities:

• Customer Feedback Handling: Record and categorize customer feedback, track issue resolution progress, and provide timely updates to customers.
• Technical Support & Training: Offer remote operational guidance and on-site training to ensure customers can properly use and maintain equipment.
• Report Statistics & Analysis: Collect and organize after-sales issue reports, classify problems, and standardize solutions.
• Internal Support & Collaboration: Provide internal technical support and customer service, assisting the operations manager with data statistics and analysis.
• Workflow Optimization: Improve end-to-end workflows to enhance service quality and optimize customer experience.
• Defect Reproduction Testing: Reproduce reported defects, collaborate with R&D on quality issue resolution, and track improvements to enhance product quality.

Qualifications:

• Background in Automation, Mechanical, Electrical, Mechatronics, or related Engineering disciplines.
• Hands-on experience with warehouse automation systems (e.g. AMR, PTL, shuttle systems, conveyors/hoists) in deployment, support, or operations environments.
• Strong troubleshooting capability across software, hardware, network, and mechanical domains; able to perform root cause analysis under time pressure.
• Working knowledge of databases and SQL for log analysis, system diagnostics, or issue investigation.
• Customer-facing experience with the ability to provide technical support, training, and clear issue communication.
• Proven ability to collaborate cross-functionally with R&D, operations, and service teams to resolve quality and reliability issues.

Reg No: R1982385

EA Licence No: 19C9807