Puncak Tegap Hiring! Full Time Technical Support Officer (ITSO) in Melaka, Earn up to MYR 3,000 - Ricebowl

JOB DESCRIPTION

• Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
• Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
• Provide first level contact and convey resolutions to customer issues.
• Supporting the e-Tanah roll-out tasks for e-Tanah.
• Rapidly establishing a good working relationship with e-Tanah users and other professionals
• Properly escalate unresolved queries and issues to the next level of support
• Track, route and redirect problems to correct resources
• Follow up with customers, provide feedback and see problems through to resolution
• Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
• To be part of Rollout Project team.

SKILLS PROFILE

• Communication
• Customer Service & Support
• Time Management
• Problem Solving skills
• Negotiation skills
• IT Literate

QUALIFICATION, SKILLS & KNOWLEDGE

EDUCATION AND CERTIFICATION:

• Bachelor degree in a related field from recognized university

REQUIRED KNOWLEDGE:

• E-Tanah System
• Good knowledge of Windows & Web-based Application.
• Knowledge in IT Technical support is an advantage.
• Experience in Learning / Training is a plus.

Pay: From RM3,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Education:

• Bachelor's (Preferred)

Experience:

• IT: 1 year (Required)

Location:

• Jasin (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person