全职 ServiceNow Techno-functional Analyst 工作, 薪水 up to SGD 5,000, EY 公司招聘中 - Ricebowl

Key Responsibilities:

• Engage with senior business stakeholders to understand strategic goals and translate them into ServiceNow solutions.
• Lead end-to-end design, configuration, and deployment of ServiceNow modules (e.g., ITSM, ITOM, HRSD, GRC, etc.).
• Own and drive complex techno-functional initiatives from requirements to implementation.
• Provide thought leadership and best practices in ServiceNow architecture, governance, and optimization.
• Collaborate with cross-functional teams and developers to ensure technical alignment and delivery.
• Prepare and present solution proposals, roadmaps, and impact assessments.
• Oversee integration of ServiceNow with other enterprise tools and platforms.
• Conduct performance tuning, upgrades, and system health checks
• Guide and mentor junior analysts and developers.
• Maintain awareness of the latest ServiceNow releases and drive continuous improvement initiatives.

To qualify for the role, you will need: 

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 6–10 years of ServiceNow experience, including configuration, scripting, and solution design.
• Proven ability to gather business requirements and translate them into functional and technical specifications.
• Strong experience with ITSM processes and modules.
• Knowledge of JavaScript, Glide API, Flow Designer, and Business Rules.
• Excellent communication and stakeholder management skills, including experience presenting to leadership.
• Experience working in Agile/Scrum environments.

Skills and Attributes for Success: 

• ServiceNow Certified System Administrator (CSA) 
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas 
• Experience in ServiceNow ITOM, HRSD, or SecOps is a plus.
• Familiarity with CMDB, Discovery, and integrations using REST/SOAP APIs.
• Experience in leading ServiceNow implementations or migrations.