全职 ENGINEER SUPPORT 工作, 薪水 up to MYR 2,500, Vista Summerose Pahang 公司招聘中 - Ricebowl

Engineer Support (Fresh Graduate)

ENGINEER SUPPORT

BASIC : RM 2,300.00 - RM2,500.00

Job Description (Software & Hardware)

• Provide second-level application support for mobile, web, backend API, and database related issues.
• Investigate and reproduce reported incidents from users and internal teams.
• Analyze request/response, logs, and database records to determine root cause area.
• Differentiate between user issue, data issue, configuration issue, system issue, and software defect.
• Perform API testing and database validation.
• Prepare complete and structured escalation to software developer when code-level action is needed.
• Perform retesting after bug fix or deployment.
• Maintain issue records and support documentation.
• Provide Level 2 technical support for mobile applications, web dashboards, backend APIs, cloud infrastructure, and IoT devices.
• Investigate and troubleshoot issues across Flutter mobile applications, Laravel dashboards, backend services, databases, and cloud environments.
• Monitor application, server, and device logs to identify root causes and recommend corrective actions.
• Support deployment, maintenance, and troubleshooting of Azure Cloud.
• Perform API testing, validation, and debugging using appropriate tools.
• Analyze MySQL databases, validate data integrity, and execute SQL queries for troubleshooting and reporting.
• Support NVIDIA Jetson Orin Nano and edge computing devices, including device-to-cloud communication and connectivity issues.
• Coordinate with developers and engineers to resolve application defects and infrastructure-related incidents.
• Assist in system deployment, configuration, monitoring, and post-release verification.
• Maintain technical documentation, incident reports, troubleshooting guides, and support procedures.
• Participate in continuous improvement initiatives to enhance system reliability, performance, and support processes

Apply here : *************
or Whatsapp (************* 8672)

Application Deadline: 07/07/2026
Expected Start Date: Fast Hiring (Urgent immediate hiring)

BENEFITS:

• Company car
• Maternity leave
• Panel Clinic
• Opportunities for promotion
• Professional development

FRESH GRADUATE ARE WELCOMED

TRAINING WILL BE PROVIDED AT HQ

Job Types: Full-time, Fresh graduate

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Professional development

Work Location: In person