全职 Engineer Support 工作, 薪水 up to MYR 2,600, Juara Inovasi Pasifik Pahang 公司招聘中 - Ricebowl

POSITION

: ENGINEER SUPPORT

BASIC SALARY: RM 2,300 - RM2,500.00

Job Description (Software & Hardware)

Provide second-level application support for mobile, web, backend API, and database related issues.

Investigate and reproduce reported incidents from users and internal teams.

Analyze request/response, logs, and database records to determine root cause area.

Differentiate between user issue, data issue, configuration issue, system issue, and software defect.

Perform API testing and database validation.

Prepare complete and structured escalation to software developer when code-level action is needed.

Perform retesting after bug fix or deployment.

Maintain issue records and support documentation.

Provide Level 2 technical support for mobile applications, web dashboards, backend APIs, cloud infrastructure, and IoT devices.

Investigate and troubleshoot issues across Flutter mobile applications, Laravel dashboards, backend services, databases, and cloud environments.

Monitor application, server, and device logs to identify root causes and recommend corrective actions.

Support deployment, maintenance, and troubleshooting of Azure Cloud.

Perform API testing, validation, and debugging using appropriate tools.

Analyze MySQL databases, validate data integrity, and execute SQL queries for troubleshooting and reporting.

Support NVIDIA Jetson Orin Nano and edge computing devices, including device-to-cloud communication and connectivity issues.

Coordinate with developers and engineers to resolve application defects and infrastructure-related incidents.

Assist in system deployment, configuration, monitoring, and post-release verification.

Maintain technical documentation, incident reports, troubleshooting guides, and support procedures.

Participate in continuous improvement initiatives to enhance system reliability, performance, and support processes

Apply here : *************
or Whatsapp (************* 8672)

Application Deadline: 07/07/2026
Expected Start Date: Fast Hiring (Urgent immediate hiring)

BENEFITS:

• Company car
• Maternity leave
• Panel Clinic
• Opportunities for promotion
• Professional development

FRESH GRADUATE ARE WELCOMED

TRAINING WILL BE PROVIDED AT HQ

Pay: RM2,300.00 - RM2,600.00 per month

Benefits:

• Company car
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: Hybrid remote in Bentong