全职 Technical Support Specialist (POS System) 工作, 薪水 up to MYR 6,000, MenuSifu Federal Territory 公司招聘中 - Ricebowl

About MenuSifu:
Founded in 2015, MenuSifu is a leading software company that provides smart restaurant
Point-Of-Sale (POS) system and comprehensive restaurant management systems. Our
team is young, energetic, and dynamic, fostering a culture of innovation and collaboration. MenuSifu offers a robust platform for professional growth, where you can showcase your
talents and make a significant impact. Our mission is driven by a passion for food that goes
beyond just taste—it's about making every dining experience better. If you share our
enthusiasm, growth mindset, and entrepreneurial spirit, we invite you to join us!

Join Our Young & Energetic Team!

We’re a fun and driven team that values:

• Career and learning opportunities
• Teamwork and recognition
• Growth and support in your role

Your Responsibilities

• Provide prompt and professional technical support to customers
• Troubleshoot and resolve software and hardware issues
• Assist with on-site technical problems when required
• Work closely with Sales and R&D teams to solve customer issues
• Support Sales by preparing hardware and software solution lists
• Accurately record customer issues, feedback, and resolutions
• Collect customer suggestions and share them with internal teams
• Keep updated on new technologies and product knowledge
• Attend regular training sessions to improve skills
• Follow company policies, especially on data privacy and security

Job Requirements

• Degree in Computer Science, IT, or a related field
• Strong knowledge of Windows installation and troubleshooting
• Basic networking knowledge (TCP/IP, DHCP, DNS, LDAP)
• Fluent in English and Mandarin to effectively communicate with Mandarin-speaking clients (spoken and written)
• Must be able to speak Cantonese to support customers
• Good communication and teamwork skills
• Able to work under pressure in a fast-paced environment
• Responsible, positive attitude, and willing to learn
• Fast learner with the ability to quickly understand product knowledge
• Willing to work rotating shifts:
• 3 night shifts (11:00 PM – 7:00 AM)
• 2 day shifts (7:00 AM – 3:30 PM)

Pay: RM4,000.00 - RM6,000.00 per month

Application Question(s):

• Do you have right to work in Malaysia?
• How many years' experience do you have as a Night Attendant?
• What's your expected monthly basic salary?

Experience:

• Technical Support: 2 years (Required)

Language:

• Mandarin ; Cantonese ; English (Required)

Work Location: In person