In charge of Support Operations and maintaining good rapport with the customers.
Ensure all SLA are met effectively giving good customer experience.
Ensure Preventive Maintenance are carried out according to schedule for all customers.
Monitor and resolve issues with customer systems
Maintain a 90% customer satisfaction rating
Guide and coach technical team members to achieve objectives
Participate in internal projects for next generation solutions
Undergo constant learning and certifications to ensure that you are updated with latest knowledge in technology and well-equipped to carry out tasks and projects assigned
Assist delivery team when needed
好处
- Learn from The Best in Industry
- Innovative Environment
- No More Slow and Bulky Devices!
- Learning & Upskilling
- Flexible Working Hours
- Unlimited Nespresso Coffee