居家办公 Support Engineer | Remote 工作, 薪水, ADACA Authority AB 公司招聘中 - Ricebowl

Things to know before applying:

• You must have your own work equipment
• You are able to work remotely
• You can work full-time for this role under independent contractor arrangement
• Experience working with clients/companies outside PH is an advantage
• Only candidates who meet the requirements will be contacted
• You can start ASAP

Job Description:

We are seeking a Support Engineer to provide ongoing monitoring, maintenance, and enhancement support across a Microsoft-stack environment — including Copilot Studio, Dataverse, Power Platform, Microsoft Fabric, and Power BI — while serving as a reliable, client-facing technical point of contact for a Fintech customer.

Key Responsibilities:

• Monitor the health and performance of solutions built across Power Platform, Dataverse, Microsoft Fabric, and Power BI
• Perform routine maintenance, troubleshooting, and bug resolution across the stack
• Identify and implement enhancements to existing solutions and reports
• Manage and update Copilot Studio agents and conversational AI configurations
• Maintain and optimise Dataverse data models, tables, and relationships
• Support Power BI dashboards and Fabric data pipelines, including refreshes and data integrity checks
• Liaise directly with clients to understand issues, communicate progress, and manage expectations
• Document changes, configurations, and support activities clearly and consistently

Qualifications:

• Mid-level experience (3+ years) working across the Microsoft Power Platform ecosystem
• Strong communication skills with the ability to engage confidently with clients and stakeholders
• Demonstrated experience in a support, maintenance, or managed services capacity
• Ability to work independently, prioritise issues, and manage workload with minimal supervision
• Experience working with Australian or other international clients is an advantage
• Experience working with Financial Services or Fintech clients is an advantage

Tech Stack Requirements:

Microsoft AI & Automation

• Copilot Studio (agent configuration, topic management, channel deployment)

Data & Integration

• Dataverse (data modelling, relationships, security roles)
• Microsoft Fabric (pipelines, lakehouses, data flows)

Reporting & Visualisation

• Power BI (dashboard development, dataset management, scheduled refreshes)

Platform

• Power Platform (Power Apps, Power Automate, environment management)
• Microsoft 365 ecosystem

Hiring Process:

• Phone screening
• Technical Test
• Behavioral Interview
• Alignment with Developer from Adaca
• Client interview

About Adaca:

Adaca was founded in 2015 to assist Australian companies in their software development initiatives. Over the past 10 years, we have successfully built and scaled a distributed team across Australia and the Philippines to over 100 staff. Now, we are entering a whole new era of artificial intelligence. Our authentic, values-led approach has allowed us to attract and retain magnificent people. Adaca operates a high-performance core team with a network of customer-facing people who have catalysed our growth. This emphasises the value that each individual holds in influencing the growth of the business.