全职 Assistant Manager - IT 工作, 薪水 up to MYR 7,000, ExploreWestMY Federal Territory 公司招聘中 - Ricebowl

JOB SUMMARY

The IT Assistant Manager supports the head of department in upholding the vision, integrity, and operational excellence of the school’s technology environment. This person will serve as the advisor to the School Leadership Team on digital risks, infrastructure investment, and operational innovation. This person's mandate is to build a resilient, secure, and user-centric IT ecosystem that supports the school's educational mission while ensuring long-term financial sustainability

Key Responsibilities Areas

Operational Leadership & Strategy:

• IT Strategy Roadmap: Involved in developing and executing a rolling 3-to-5-year IT strategic plan thataligns with the School’s Development Plan. Shift the department from "reactive support" to "proactive enablement."
• Policy & Governance: Involved in drafting and enforcing critical policies, including Data Protection(GDPR/PDPA), Cybersecurity Frameworks, Acceptable Use Policies (AUP), and AI usage guidelines for operations.
• Risk Management & Business Continuity: Own the school’s Disaster Recovery Plan. Conduct annual risk assessments on critical systems to ensure business continuity in the event of cyberattacks or physical infrastructure failure.
• Stakeholder Partnership: Act as the translation layer between technical requirements and school leadership. Translate complex technical risks into clear business cases for the Board/Principal.

Financial & Resource Management:

• Budget Architecture: Assist with the EdTech CapEx and OpEx budgets. Track spending against the budget to prevent overruns and identify cost-saving opportunities.
• Procurement Strategy: Lead high-value vendor negotiations.
• Vendor Relations: Act as the primary point of contact for all EdTech and AV vendors. Negotiate Service Level Agreements (SLAs) and hold vendors accountable for performance.
• Lifecycle Planning: Manage strategic refresh cycles for the entire fleet (staff laptops, student iPads, and server infrastructure) to prevent the accumulation of "technical debt". Maintain a rigorous asset register

Operational Excellence (Infrastructure & EdTech):

• Infrastructure Vision: Oversee the architecture of a high-availability network (LAN/WAN/Wireless) capable of supporting high-density usage (1:1 devices, 4K streaming, Esports).
• Cybersecurity Posture: Move beyond basic antivirus to a strategic security posture. Implement Zero Trust principles, conduct regular penetration testing, and run phishing simulation campaigns to build staff awareness.
• EdTech Systems Architecture: Ensure seamless integration (interoperability) of the school’s software stack. Eliminate data silos.
• Audio-Visual (AV) Systems: Take full ownership of AV systems across classrooms, auditoriums, and meeting spaces. Manage setup and support for school events, assemblies, and hybrid meetings and oversee maintenance schedules for projectors, sound systems, and interactive displays.

Application & Software Management:

• Licensing: Ensure all software is legally compliant, licenses are optimised to reduce waste, and renewals are tracked.

Educational Technology (EdTech) Support:

• Curriculum Alignment: Work with Academic Heads to ensure the IT infrastructure supports current curriculum goals (e.g., ensuring Wi-Fi density supports BYOD/1:1 programs).
• Classroom Operations: Ensure "zero downtime" for classroom technology. Provide rapid-response support to teachers during lessons.

Team Leadership & Service Culture:

• Department Leadership: Lead, mentor, and evaluate a team of EdTech staff. Foster a culture of "Service Excellence" rather than "Gatekeeping."
• Professional Development: Identify skill gaps within the IT team and ensure continuous upskilling (e.g., staff certification in Cloud Security or specialised MDM management).
• Helpdesk Operations: Oversee the EdTech Service Desk. Implement a ticketing system to track issues, analyse trends, and improve user satisfaction.
• Change Management: Lead the "people side" of EdTech projects

JOB REQUIREMENTS

• Minimum Bachelor’s degree in Information Technology/ Computer Science. A Master’s degree in MBA or IT Management is a strong plus.
• At least 5 – 8 years of related working experience in IT, with at least 3 years in an assistant manager or leadership role.
• Recognized certifications in any of these areas: ITIL V4, PMP/ Prince2, Security Certifications (CISM/CISSP), Google Workspace certifications and Microsoft Certification are preferred
• Experience with enterprise Networking, CCTV security systems, Cybersecurity, Windows servers, Google Workspace and Microsoft 365 is an added advantage,
• Strategic Thinking: Proven ability to build long-term roadmaps rather than just solving daily tickets.
• Financial Acumen: Experience managing substantial budgets
• Communication: Excellent ability to explain technical risks to non-technical leaders.
• Demonstrates personal enthusiasm and commitment to making a positive difference to children and young people.
• Demonstrate personal and professional integrity, including modelling values and vision.
• Prioritise, plan and organise themselves.
• Willingness to learn more about unfamiliar systems, hardware and software.
• Think analytically and creatively and demonstrate initiative in solving problems.
• Be aware of their own strengths and areas for development; reflect constructively and act upon feedback from others as appropriate.
• Demonstrate a capacity for sustained hard work with energy and vigour.
• Demonstrate resilience and optimism
• Take a responsible and proactive approach to safeguarding concerns, working with others to promote the well-being of students
• Satisfactory health and attendance record

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person