全职 Resident Engineer 工作, 薪水 up to MYR 2,800, Beyond2u Federal Territory 公司招聘中 - Ricebowl

Responsibility

1. On-Site Technical Support

- Provide first-line response for all technical issues at client site
- Perform daily system checks, monitoring, and preventive maintenance
- Troubleshoot hardware, software, and network issues (specify technologies)
- Document all service activities in ticketing system

2. Systems Maintenance

- Install, configure, and upgrade systems/equipment
- Perform routine maintenance and performance tuning
- Maintain accurate inventory of on-site equipment
- Implement and test backup/recovery procedures

3. Client Relationship Management

- Serve as primary technical contact for client staff
- Conduct training sessions for end-users as needed
- Provide regular operational status reports
- Escalate critical issues to appropriate teams

4. Project Support

- Assist with new deployments/implementations
- Coordinate with remote engineering teams
- Participate in change management processes

Requirement

• Attend to support tickets assigned by the Service Desk.
• Strong technical skills and hands-on experience with equipment servicing or systems integration
• Escalate issues requiring advanced investigation to Level 2 Engineers and participate in joint troubleshooting sessions (via online collaboration).
• Ensure timely updates of ticket statuses via email or ticketing system to the Service Desk on a daily basis.

Benefits

• Yearly bonus - min 3 months, based on KPI achievement
• KWSP / SOCSO included
• Min 12 annual leave per year
• We provide medical coverage
• Yearly Team Building/Annual Dinner

Job Type: Contract

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person