Full Time Technical Support-Helpdesk Jobs, salary up to MYR 2,500 in INFOMINA BERHAD Kuala Lumpur - Ricebowl

Key Responsibilities :

• L1 phone support to troubleshoot and resolve user’s problem via First Resolution Call
• Remote desktop troubleshooting / support
• Incident/Problem definition and assignment of problem severity level
• Incident/Problem escalation management
• Call Logging System Management (log call/assign call ticket, update ticket status, ticket resolution and closure)
• Coordinate with Third party vendor to resolve problems
• Daily Performance tracking and reporting (open tickets and TAT tracking)
• Broadcast service interruptions
• User/application Account administration
• Conduct periodic user satisfaction survey and share findings
• Perform ID administration – add/delete/reset/update/suspend/resume via service request form on selected Application system
• Perfrm ID administration – add/reset/update/resume via service request for Active Directory and Office 365.
• Tracking open tickets and identifying any problem that requires increased focus to meet service requirements
• Monitoring unassigned and reassigned tickets
• Handling day-to-day ticket issues and escalating to the Resolver Groups (Specialists or Vendors) as required to bring the resolution of the ticket back on schedule
• Assisting and reassignment of misdirected tickets Providing ticket resolution status as required

Key Requirement :

• Degree in Computer Science
• Minimum 1 to 2 years’ work experience in IT industry
• Willing to work in Shift Working Hours.

Pay: From RM2,500.00 per month

Benefits:

• Professional development
• Work from home

Work Location: In person