全职 Customer Service Engineer (Data Centre, M-E) 工作, 薪水, Manpower Singapore 公司招聘中 - Ricebowl

Customer Success Engineer (PIC, Data Centre)
About the role:
Act as the main liaison between customers and internal teams to ensure service excellence and customer success.
Key Responsibilities:

• Lead monthly service reviews and ensure timely, accurate reporting
• Own and resolve customer issues; track via TSM system
• Serve as primary POC for all customer matters (orders, projects, escalations, audits)
• Coordinate with internal teams on updates, schedules, and deliverables
• Conduct onboarding, site briefings, and support troubleshooting
• Manage maintenance activities (MoPs) and keep customers informed
• Support post-sales activities (e.g. cross-connects, power requests)
• Drive CSAT initiatives and prepare management reports
• Review and improve SOPs, guides, and processes

Requirements:

• Degree/Diploma in IT, Engineering, or related field
• 5+ years in data centre operations/services
• Excellent customer-facing and communication skills
• Good knowledge of M&E systems and DC infrastructure
• Proficient in MS Office
• Able to support incidents, including after hours

If you are interested in this opportunity, please submit your application to *************(at)************* to learn more about this position. Thaabnk you!

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765
Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

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