全职 Account Manager 工作, 薪水, Clarivate Pulau Pinang 公司招聘中 - Ricebowl

Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally. We prioritize excellent work-life balance through a flexible hybrid work model, empowering you to work effectively while maintaining harmony in your life.

We are looking for an Account Manager to join our team and support customers across the ASEAN region. This is an exciting opportunity to work with market-leading intellectual property solutions covering the entire IP lifecycle including patent intelligence, trademark data, and IP management systems. Your work will directly impact how leading organizations innovate, protect, and commercialize their ideas. 

You will be part of a collaborative, high-performing team focused on driving revenue growth through consultative selling, upsell, and cross-sell strategies. If you thrive in complex B2B environments, we would love to hear from you.

About You – experience, education, skills, and accomplishments

• Bachelor’s degree or equivalent relevant work experience  
• Minimum 5 years of professional experience, including at least 2 years in B2B sales  
• Familiarity with Intellectual Property industry or legal industry workflows.
• Experience in consultative, solution-based selling  
• Experienced with value-based selling methodologies (MEDDPICC) 
• Strong presentation skills and a team player to collaborate with stakeholders across the business.
• Ability to support customer training and knowledge sharing to improve customer experience.

It would be great if you also have . . .

• Experience selling software / SaaS solutions  
• Experience in selling outsourced solutions 
• Experience working with data, analytics, intellectual property solutions or legal industry workflows.
• Familiarity with Salesforce or similar CRM systems  
• Experience working in complex, multi-stakeholder sales environments  

What will you be doing in this role?

This role is measured by your ability to grow, retain, and expand your accounts. 

• Achieve sales goals by meeting targets and proactively identifying opportunities for upselling and cross-selling  
• Own and drive revenue growth across your portfolio, with a strong focus on expanding existing customer relationships  
• Ensure customers are maximizing the value of their current solutions, identifying gaps, and positioning additional services where relevant  
• Support and drive contract renewals, ensuring high retention rates and long-term customer satisfaction  
• Manage a defined portfolio of Nordic accounts, developing and executing strategic account plans  
• Build and maintain strong customer relationships across multiple stakeholder levels, including senior decision-makers  
• Provide accurate sales forecasts through consistent CRM updates and communication with leadership  
• Manage opportunities through the full sales cycle — from discovery and solution development to negotiation and closing  
• Collaborate with internal stakeholders including solution consultants, subject matter experts, and customer success teams  
• Identify new contacts and expand engagement within existing accounts to drive growth  
• Maintain strong product knowledge across Clarivate’s portfolio to effectively position solutions  
• Actively participate in team meetings, sharing insights and contributing to overall sales strategy  

About the Team

Our team is based in the Australia, New Zealand and South-East region, however, is part of a global team where you will have the opportunity to work with and engage with global teams.

The role will be reporting to the Senior Director based in Australia and work closely with a team across Australia, New Zealand and South-East Asia region.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

Location preference is Pennag, however other locations will be considered.