全职 Implementation Specialist-Engineer 工作, 薪水, IStore ISend 公司招聘中 - Ricebowl

Company Description iStore iSend is an end-to-end fulfillment solution provider focused on delivering a seamless omnichannel experience for brands and businesses. The company supports clients in optimizing their commerce operations, from order processing to delivery, across multiple channels. By integrating technology and logistics, iStore iSend helps streamline workflows, improve customer satisfaction, and enhance overall efficiency. The team is driven by a commitment to creating positive experiences and “bringing smiles” to both clients and their customers.

Role Description

Most tech jobs keep you behind a desk. At ODIN, we live where the real world happens. We are a high-growth startup backed by a regional logistics giant, and we’re looking for a Founding Team member who can configure an API in the morning and lead a warehouse "Go-Live" in the afternoon.

If you want to be a small cog in a big MNC, this isn't for you. If you want to own the playbook for a Pre-IPO tech entity scaling across ASEAN, keep reading.

Key Responsibilities

Project Management

• Lead the charge in getting new clients up and running. You’ll create implementation plans, manage timelines, and make sure everything is delivered on-time
• Oversee end-to-end deployment, ensuring projects run smoothly and on time.
• You own the timeline, the risk registry, and the "Go-Live" celebration.

Implementation & Deployment - Own the "Go-Live."

• Lead the end-to-end deployment of ODIN for new clients. You are the project manager, the trainer, and the tech wizard all in one.
• Configure the Ecosystem. It’s not just software. You will set up the system parameters, workflows, SKUs, inventory, as well as physical hardware (Handhelds, Scanners, RFID printers), and ensure they talk to our system seamlessly.

Empower the Frontline

• Conduct high-touch training sessions. You will be the face of ODIN for warehouse staff who may be using digital tools for the first time.
• You are the glue between the Warehouse Floor (Operations) and the Cloud (Tech/Product). You translate "Tech Speak" (APIs, JSON) into "Warehouse Speak" (Pick Lists, Scanners) to ensure everyone from the C-Suite to the temporary packer is aligned.
• Creation and maintenance of Implementation Playbooks

Support & Continuous improvement

• Feedback Loop. You are the eyes and ears of the Product & Engineering Team. If a feature confuses a user, you report it back so we can improve it.
• Troubleshoot with Ownership: When things break (and they will), you practice Collaborative Responsibility. You own the resolution first, and analyze the root cause later—No blame games—just execution.
• Suggest ways to improve the “Go-Live” experience, and work with the product engineering team to deploy those enhancements for future projects

Requirements

• Minimum 2 years of relevant experience in system configuration, process mapping, workflow improvement, ERP systems, automation, or warehouse technologies.
• We value grit, ownership, and problem-solving ability over academic background; candidates with strong learning agility and tech curiosity are encouraged to apply.
• Strong Excel/Google Sheets skills, analytical thinking, and troubleshooting abilities are essential.
• Ability to simplify technical concepts, train non-technical users, and manage change within warehouse environments.
• Able to communicate and train in Bahasa Malaysia and English; Mandarin is an added advantage.
• Adaptable, client-focused, willing to travel for implementation support, and accountable for driving successful outcomes.