全职 IT Field Engineer 工作, 薪水 up to SGD 3,600, Rapsys Technologies 公司招聘中 - Ricebowl

Job Description:

 Monitor and manage the system to ensure that all system parameters are optimum.
 Escalated to the necessary teams if there is any adnormality to the systems or the system Parameters are less optimum.
 Manage number of inbound and outbound calls in a timely manner
 Follow communication “scripts” when handling different topics
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
 Build sustainable relationships and engage customers by taking the extra mile
 Keep records of all conversations in our call center database in a comprehensible way
 Collect, collate, compute and calculate the various support KPIs
 Colate, compute and calculate the various system performance from system/application logs.
 Other administrative tasks, documentation and creation reports to be assigned.
 Conduct investigation activities to be assigned.

Job Requirements
 Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent
 Minimum 1 to 2 years of relevant experience
 Relevant experience as a monitoring center engineer
 Experience in electrical/mechanical drawing, service/repair manuals and o diagrams will be added advantage
 Basic knowledge in Networking and Database management will be added advantage
 Airport operations background will be added advantage
 Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
 Ability to work responsibly, independently and in a team
 Able to interact with all levels of people and work under stress
 Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends,public holidays etc.
 Training will be provided

Working hours

Rotating 12 hours shift or as assigned.
4days 12 hours and 3 days rest
Followed by 3 days 12 hours and 4 days rest

Pay: $3,000.00 - $3,600.00 per month

Experience:

• Field Engineer: 1 year (Preferred)
• IT: 1 year (Preferred)
• monitoring center engineer: 1 year (Preferred)

Work Location: In person