全职 Customer Operations Executive (FnB) 工作, 薪水, Hidden Gems Talent 公司招聘中 - Ricebowl

Our client is a fast-growing restaurant technology company building an all-in-one operating system for restaurants. The platform centers around a POS system that connects online ordering, in-store operations, kitchen workflows, logistics, loyalty, integrations, and AI into one seamless setup.

This role is ideal for a detail-oriented, customer-first operations professional who will onboard restaurant clients onto the POS system, manage launches end-to-end, and ensure each merchant goes live smoothly and confidently.

Responsibilities

• Support the onboarding of new restaurant clients onto the POS system, ensuring setups are completed accurately and on time
• Assist in coordinating onboarding timelines and merchant go-lives, following clear processes and checklists
• Communicate with clients professionally via WhatsApp, email, and internal tools to guide them through setup and next steps
• Help with on-site POS hardware setup, basic configuration, training, and troubleshooting (training provided)
• Respond to client questions and issues, escalating when needed and following up to ensure resolution
• Work closely with internal teams to ensure smooth handovers and successful launches
• Keep onboarding records, task tracking, and documentation up to date
• Contribute to meeting team targets such as onboarding volume, response time, and customer satisfaction

Requirements

• Strong written and verbal communication skills
• Highly organized, reliable, and detail-oriented
• Customer-focused and calm under pressure
• Comfortable working with POS systems, hardware, and hands-on troubleshooting
• Able to thrive in a fast-paced, execution-driven environment
• Nice to have: experience with POS onboarding, F&B / hospitality operations, or startups
• Based in Singapore with valid work authorization
• Full-time, in-office role with regular on-site merchant visits

Why Join

• High ownership and visible impact on customer success
• Exposure to a fast-growing restaurant tech business
• Continuous learning and development
• Supportive, high-performing team culture
• Competitive compensation and standard benefits