全职 SHIFT SUPPORT ENGINEER 工作, 薪水 up to MYR 3,500, SHINJIRU TECHNOLOGY SDN BHD Federal Territory 公司招聘中 - Ricebowl

Responsibilities:

• Troubleshooting complex technical issues in fast-paced data center environment
• Troubleshoot technical support for website, database, email, firewall, operating systems (Windows Server and Linux) functions in our hosting Environments.
• Troubleshoot customers’ technical and non-technical issues over the phone, tickets and live chat.
• Offer solutions to customer in a clear and concise manner.
• Be helpful and patient in directing customers to self-help solutions through our support portals.
• Provide a positive customer experience and de-escalate through empathy and care when dealing with customers.
• Monitor real-time dashboards and respond accordingly, escalating to Managers when needed.

Skills:

• Has a firm understanding of open source software as WordPress, Drupal, Joomla, etc.
• Is able to quickly and efficiently handle web hosting related issues such as DNS, FTP, PHP-based errors, etc.
• Knowledge of the Linux, Apache, MySQL, PHP (LAMP).
• Basic familiarity with setting up POP clients (MS Outlook, Eudora, etc).
• Basic knowledge of server hardware, networking, backup/restore.
• Linux/Unix experience & Window server exprience.
• Strong skills and experience with cPanel/WHM and Plesk.

Requirements:

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma in Computer Science / Information Technology or equivalent.
• Strong English is preferred & Bahasa.
• Good communication skills with customers.
• Requires to work hours outside of the typical office hours.
• Fresh Graduates are welcome

Work Remotely

• No

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month