全职 Operations Manager 工作, 薪水 up to MYR 7,000, PROPSPAC GLOBAL SDN BHD Federal Territory 公司招聘中 - Ricebowl

Job Overview

The Operations Manager is responsible for overseeing and managing the day-to-day operational activities of the Group to ensure smooth, efficient, and compliant business operations. This role plays a critical part in operational planning, process standardization, customer service management, membership administration, vendor coordination, and cross-functional project execution.

The ideal candidate will be a proactive leader with strong problem-solving abilities, capable of driving operational excellence, improving business processes, supporting strategic initiatives, and ensuring high service standards across all business units.

Key Responsibilities

1. Operations Management & Process Improvement

• Oversee daily operations across the Group and ensure operational efficiency, consistency, and compliance with company policies and procedures.
• Develop, implement, review, and continuously improve operational processes, SOPs, workflows, and internal controls.
• Identify operational gaps, bottlenecks, and inefficiencies, and implement practical solutions to improve productivity and service quality.
• Monitor operational performance and prepare regular reports for Management.
• Ensure proper documentation, record management, and operational governance practices are maintained.

2. Business Support & Administration

• Lead and coordinate operational support activities for various business units and subsidiaries.
• Manage administrative processes related to memberships, investments, corporate documentation, approvals, and operational records.
• Coordinate business-related operational matters including shareholder administration, redemption processes, constitution amendments, dividend administration, and investment-related documentation.
• Ensure all operational activities are executed accurately and within established timelines.

3. Customer Service & Stakeholder Management

• Oversee customer service operations and ensure prompt, professional, and effective resolution of enquiries, complaints, and escalations.
• Build and maintain strong relationships with customers, members, associates, investors, and business partners.
• Monitor customer satisfaction levels and implement initiatives to enhance customer experience.
• Support onboarding, training, and engagement activities for members, users, and associates.

4. Lead Management & Business Operations

• Monitor lead generation activities and operational performance of business platforms.
• Track and analyse lead conversion data, operational metrics, and performance indicators.
• Collaborate with Sales, Marketing, and Business Development teams to improve operational effectiveness and customer journey processes.
• Ensure timely follow-up and proper management of business opportunities generated through company platforms.

5. Vendor & System Management

• Manage relationships with external vendors, service providers, and business partners.
• Evaluate vendor performance and service quality to ensure business requirements are met.
• Coordinate system enhancements, operational technology initiatives, and platform improvements with relevant stakeholders.
• Work closely with IT and system providers to resolve operational issues and improve user experience.

6. Team Leadership & Cross-Functional Coordination

• Lead, mentor, and supervise operational support team members.
• Allocate tasks, monitor performance, and provide coaching to ensure departmental objectives are achieved.
• Work closely with Management, Finance, Sales, Marketing, Customer Service, IT, and other departments to ensure alignment of business objectives.
• Foster a culture of accountability, continuous improvement, and teamwork.

7. Reporting, Compliance & Governance

• Prepare periodic operational reports, management updates, and performance dashboards.
• Ensure compliance with company policies, regulatory requirements, and operational standards.
• Monitor operational risks and implement corrective actions where necessary.
• Support internal and external audits, compliance reviews, and governance initiatives when required.

8. Additional Responsibilities

• Participate in strategic projects, business transformation initiatives, and process improvement programs.
• Undertake any other duties and responsibilities assigned by Management from time to time.

Job Requirements

• Bachelor's Degree in Business Administration, Management, Operations Management, Finance, Marketing, or related disciplines.
• Minimum 5 years of working experience in operations management, business administration, customer service, project management, or related fields.
• Previous experience in property, financial services, investment, membership-based businesses, MLM, or digital platform operations will be an added advantage.
• Strong leadership, organizational, and project management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong interpersonal and stakeholder management skills.
• Excellent verbal and written communication skills in English and Bahasa Malaysia; Mandarin is an added advantage.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and reporting tools.
• Experience with CRM systems, operational platforms, or business management systems will be advantageous.

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Our company is located in Bukit Jalil, next to Pavilion Bukit Jalil. Do you have your own transport to work?

Experience:

• Operations: 4 years (Preferred)

Language:

• Mandarin (Required)

Work Location: In person