全职 IT Production Support 工作, 薪水 up to MYR 9,500, Abhidi Solution Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

· Lead and manage daily production support operations in a 24x7 environment.

· Ensure incidents, service requests, and operational tasks are resolved within agreed OLAs.

· Provide risk-assessed approvals for critical production activities.

· Monitor and communicate Start-of-Day and End-of-Day system health checks.

· Review major and recurring incidents and drive continuous improvement initiatives.

· Identify process gaps and improve operational processes and SOPs.

· Conduct shift huddles, assign priorities, and ensure team accountability.

· Collaborate with stakeholders and support teams to maintain service stability.

Requirements

Must-Have

· 5–9 years of experience in IT Production Support / Application Support.

· Prior experience leading a support team.

· Hands-on experience with AS/400 and Mainframe systems.

· Strong SQL querying and log analysis skills.

· Experience supporting banking, payments, or financial applications is an advantage.

· Willing to work in a 24x7 shift environment.

· Good command of English.

Key Skills

· IT Production Support / Application Support

· Technical Service Desk / L1 Production Support

· 24x7 Shift Operations

· Incident & Service Request Management

· Banking, Payments, or Financial Applications Support (preferred)

· AS/400, Mainframe

· SQL Queries

· Log Analysis & Troubleshooting

· Strong English Communication

Pay: RM6,000.00 - RM9,500.00 per month

Application Question(s):

• Do you have experience in Mainframe Support?
• Do you have experience in Production/Application Support?

Work Location: In person