居家办公 Technical Support Engineer (L3) – Fiber - Fixed Networks 工作, 薪水 up to MYR 11,000, Nokia Federal Territory 公司招聘中 - Ricebowl

We are looking for experienced Fiber Network Engineers to join a growing Technical Expertise Center (TEC) supporting global broadband customers.

This is a Level 3 (L3) role, where you will troubleshoot complex fiber network issues, collaborate with R&D, and drive resolution for high-impact customer cases.

Key Responsibilities

• Troubleshoot and resolve complex fiber broadband (FTTx) issues
• Perform deep root cause analysis (RCA) and provide long-term solutions
• Reproduce field issues in lab environments for detailed investigation
• Work closely with R&D, product engineering, and TAC teams
• Create and manage defect tickets (e.g., Jira) and track resolution
• Use diagnostic tools (Wireshark, iPerf, Spirent) for analysis
• Develop technical documentation and knowledge base content
• Participate in on-call rotation for critical cases

Requirements (Must-Have)

• 5–9 years of experience in fiber / fixed network troubleshooting
• Hands-on experience with FTTx / broadband access technologies
• Strong expertise in one or more:
• ISAM, ONT, Lightspan, Altiplano
• Solid knowledge of:
• Linux environments
• Networking protocols
• Proven experience in:
• Advanced troubleshooting / debugging
• Customer-facing technical support (L3 or equivalent)

Preferred Skills

• Experience with network analysis tools (Wireshark, iPerf, Spirent)
• Knowledge of Layer 2 / Layer 3 / IP/MPLS
• Scripting (Python or Shell)
• Experience working with R&D or product teams
• Certifications (Cisco / telecom-related)

Why Join

• Work on next-generation fiber broadband technologies
• Be part of a global Technical Expertise Center
• Exposure to complex, high-impact customer environments
• Collaborative culture with engineering and innovation teams

Pay: RM7,000.00 - RM11,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: Hybrid remote in Mid Valley City