居家办公 Customer Service Officer 工作, 薪水 up to MYR 5,000, RiDiK Federal Territory 公司招聘中 - Ricebowl

As a Customer Service Analyst , you will play a crucial role in ensuring exceptional customer experiences by providing timely and effective support to our clients. You will be the first point of contact for inquiries, issues, and concerns, and will work closely with cross-functional teams to resolve problems and improve overall customer satisfaction. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities:

Serve as the primary point of contact for customers, addressing inquiries, issues, and concerns via various communication channels including email and voice

Provide accurate and relevant information to customers regarding Airwallex products, services, and processes.

Troubleshoot and resolve customer inquiries efficiently, escalating complex issues to appropriate internal teams when necessary.

Ensure timely follow-up and resolution of customer cases, maintaining detailed records of interactions and resolutions

Collaborate with internal departments such as Compliance, Operations, Commercial and Technical Support to ensure seamless issue resolution and service delivery

Participate in training sessions and stay up-to-date with product knowledge,

industry trends, and best practices in customer service.

Qualifications:

Previous experience in customer service or related roles, preferably in a retail, fintech, financial services, or technology environment.

Excellent written communication skills with a strong command of English.

Customer-centric mindset with a genuine desire to help and assist customers.

Ability to remain composed and empathetic while addressing challenging customer situations.

Strong problem-solving skills and attention to detail.

Proficiency in using help desk systems ()Zendesk and various communication tools.

Familiarity with cross-border payments, foreign exchange, and financial regulations is a plus.

Pay: From RM5,000.00 per month

Application Question(s):

• Are you open to contact based job? one-year, renewable
• Do you have financial service or banking industry background?

Language:

• Mandarin (Preferred)

Work Location: Hybrid remote in Kuala Lumpur