全职 SYSTEM SUPPORT ASSISTANT 工作, 薪水 up to MYR 2,300, TMAS SDN BHD Federal Territory 公司招聘中 - Ricebowl

JOB SUMMARY

To provide first-level technical support and assistance in maintaining the organization's IT infrastructure, hardware, software, network systems, and user support services to ensure smooth and efficient business operations.

RESPONSIBILITIES

• Provide first-line technical support to users by diagnosing and resolving hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT peripherals.
• Assist in monitoring and maintaining IT systems, servers, network equipment, and communication systems.
• Perform routine system checks, preventive maintenance, and troubleshooting activities to ensure system reliability and availability.
• Support Microsoft Windows operating systems and Microsoft Office applications for end users.
• Respond to user requests, service tickets, and technical incidents in a timely and professional manner.
• Assist in software installation, upgrades, updates, and system configuration activities.
• Maintain accurate records of IT assets, inventories, maintenance activities, and technical documentation.
• Support network connectivity, internet access, and basic network troubleshooting.
• Assist in data backup, recovery, and cybersecurity awareness activities.
• Coordinate with vendors and service providers for equipment maintenance, repairs, and technical support when required.
• Ensure compliance with company IT policies, procedures, and information security requirements.
• Participate in system testing, implementation, and user acceptance testing (UAT) activities when required.
• Perform any other duties and responsibilities assigned by the superior from time to time.

REQUIREMENTS

• Diploma in Information Technology, Computer Science, Information Systems, Network Administration, or a related field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, operating systems, and networking concepts.
• Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
• Good troubleshooting, analytical, and problem-solving skills.
• Willingness to learn new technologies and provide technical support to users.
• Good communication and interpersonal skills in Bahasa Malaysia and English.
• Ability to work independently with minimum supervision and as part of a team.
• Good organizational and documentation skills.
• Customer-oriented attitude with the ability to assist users professionally.
• Exposure to network devices, printers, servers, CCTV systems, access control systems, or other IT infrastructure will be an added advantage.
• Knowledge of cybersecurity practices, IT asset management, and helpdesk operations will be an added advantage.

Pay: RM2,100.00 - RM2,300.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person