全职 IT Support engineer 工作, 薪水 up to SGD 1,700, ITCAN PTE. LIMITED Islandwide (Singapore) 公司招聘中 - Ricebowl

Scope and Skill-set

• End-to-End Ticket Lifecycle and monitoring relevant metrics

• Incident Management Workflow, including appropriate escalation

• First Call Resolution and Remote assistance

• Users’ IT accounts and access management (e.g. AD and Email account)

• Password Resets and Account unlock (including self-service)

• Process Change & Service requests Skill-sets

• Good communication skills

• Knowledge on ITSM processes