全职 Assistant Client Services (Admin) 工作, 薪水 up to MYR 2,200, Aisling Consulting Federal Territory 公司招聘中 - Ricebowl

Assistant, Client Service

Job Summary

We are looking for a proactive and customer-focused Assistant, Client Service to join our Client Experience team. This role is responsible for handling customer enquiries, requests, and complaints while ensuring timely coordination with internal teams to achieve service excellence and customer satisfaction.

The successful candidate will act as the first point of contact for customers, monitor service requests through the CMMS system, and ensure all issues are addressed within the agreed Service Level Agreements (SLA).

Key Responsibilities

• Attend to customer enquiries, requests, and complaints via phone calls, emails, and CMMS in a professional and timely manner.
• Escalate customer issues to the appropriate internal departments and stakeholders for resolution.
• Create, update, and maintain accurate Work Orders in the Computerized Maintenance Management System (CMMS).
• Monitor and track Work Orders to ensure timely completion within the agreed SLA and KPI requirements.
• Verify completed Work Orders within the same working day or within 24 hours upon completion.
• Provide customers with regular updates on the status and progress of their requests.
• Maintain and update customer records and directories accurately.
• Build and maintain positive relationships with customers through excellent service and effective communication.
• Coordinate closely with operations and maintenance teams to ensure service delivery standards are met.
• Perform other administrative and customer service-related duties as assigned.

Requirements

Education

• Minimum SPM / High School Certificate (with related experience)
• Diploma holders are encouraged to apply.

Experience

• Fresh graduates are welcome to apply.
• Prior experience in Customer Service, Call Centre, Facilities Management, Property Management, Building Maintenance, or Helpdesk Operations will be an added advantage.

Skills & Knowledge

• Good command of both English and Bahasa Malaysia.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, and PowerPoint).
• Familiarity with CMMS, CAFM, Helpdesk, or Ticketing Systems is an advantage.
• Basic understanding of Facilities Management, HVAC, MEP (Mechanical, Electrical & Plumbing) terminology is preferred.
• Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI).
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude, customer-oriented mindset, and willingness to work on shift schedules.

Why Join Us?

• Opportunity to build a career in Facilities Management and Customer Experience.
• Exposure to industry-leading asset and facilities management operations.
• Collaborative and supportive working environment.
• Career growth and development opportunities within the organization.Assistant, Client Service

Job Summary

We are looking for a proactive and customer-focused Assistant, Client Service to join our Client Experience team. This role is responsible for handling customer enquiries, requests, and complaints while ensuring timely coordination with internal teams to achieve service excellence and customer satisfaction.

The successful candidate will act as the first point of contact for customers, monitor service requests through the CMMS system, and ensure all issues are addressed within the agreed Service Level Agreements (SLA).

Key Responsibilities

• Attend to customer enquiries, requests, and complaints via phone calls, emails, and CMMS in a professional and timely manner.
• Escalate customer issues to the appropriate internal departments and stakeholders for resolution.
• Create, update, and maintain accurate Work Orders in the Computerized Maintenance Management System (CMMS).
• Monitor and track Work Orders to ensure timely completion within the agreed SLA and KPI requirements.
• Verify completed Work Orders within the same working day or within 24 hours upon completion.
• Provide customers with regular updates on the status and progress of their requests.
• Maintain and update customer records and directories accurately.
• Build and maintain positive relationships with customers through excellent service and effective communication.
• Coordinate closely with operations and maintenance teams to ensure service delivery standards are met.
• Perform other administrative and customer service-related duties as assigned.

Requirements

Education

• Minimum SPM / High School Certificate (with related experience)
• Diploma holders are encouraged to apply.

Experience

• Fresh graduates are welcome to apply.
• Prior experience in Customer Service, Call Centre, Facilities Management, Property Management, Building Maintenance, or Helpdesk Operations will be an added advantage.

Skills & Knowledge

• Good command of both English and Bahasa Malaysia.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, and PowerPoint).
• Familiarity with CMMS, CAFM, Helpdesk, or Ticketing Systems is an advantage.
• Basic understanding of Facilities Management, HVAC, MEP (Mechanical, Electrical & Plumbing) terminology is preferred.
• Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI).
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude, customer-oriented mindset, and willingness to work on shift schedules.

Why Join Us?

• Opportunity to build a career in Facilities Management and Customer Experience.
• Exposure to industry-leading asset and facilities management operations.
• Collaborative and supportive working environment.
• Career growth and development opportunities within the organization.

Pay: RM2,200.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person