全职 Service Engineer 工作, 薪水 up to MYR 7,000, TT Vision Technologies Pulau Pinang 公司招聘中 - Ricebowl

Skills & experiences requirement:

· Customer management, Troubleshooting, Critical Thinking, Machine observation, Analysis

· Mechanical installation, machine turning, machine repair, machine setup

· Microsoft office, reporting, data analysis, machine log evaluation

· People management, cost management, optimization

Descriptions of job duties:

· Setting up vision modules, automation equipment, jigs and fixtures by performing hardware configuration, adjustment, alignment, fine tuning and calibration.

· Setting up vision modules, automation equipment, jigs and fixtures by performing software configuration, calibration, recipe and process program settings.

· Test and debug vision modules, automation equipment, jigs and fixtures.

· Assure product quality by performing test and check according to QA (Quality Assurance) Protocol before releasing product for shipment.

· Involve in assembly and wiring of vision modules, automation equipment, jigs, and fixtures.

· Involve in cleaning, packing, and crating activities for products shipping out from the factory.

· Perform installation, setup, buyoff & commissioning of new equipment at the customer's site in Malaysia or overseas.

· Provide product training to customers on TT Vision premises and at the customer's site.

· Pursue deep product knowledge by working closely with the development and production teams as well as attending product training.

· Act as a single point of contact to the customer relating to product technical issues.

· Lead and perform troubleshooting of product issues with assistance of a team of customers and developers by identifying root cause(s).

· Take full ownership of reported product issues from the customer and see them through to complete resolution.

· Advise customer in terms of product operation and application, PM (Preventive Maintenance), spare parts, change requests, upgrades, and other related sustaining topics within the product lifecycle.

· Prepare for an on-call emergency situation during normal office hours/nights/weekends and travel to the customer's site on short notice.

· Handle customers' service and support needs fully and timely.

· Handle escalation from customer/internal teams relating to technical issues following standard procedures.

· Deliver service requests from customers and schedule proactive service support.

· Prepare and submit service reports accurately and timely after completion of service jobs.

· Build and maintain good customer's relation.

· Assist the development team to collect field data as well as provide feedback on potential product issues and improvement opportunities.

· Assist the sales team to identify/highlight potential sales of our products and services.

Job Type: Full-time

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Parental leave

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary for this position?

Experience:

• Service Engineer: 1 year (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person