Principal MS Dynamics CRM Developer CE

Location: Kuala Lumpur, Malaysia
Work Mode: Hybrid

Employment type: Permanent

Our client is a global solutions provider enabling financial institutions to become AI-first digital leaders by placing Customer Experience at the core of their operations. They have a presence in multiple countries and are expanding their global footprint. The company is committed to innovation and works with top clients to drive digital transformation in the financial services sector.

We are seeking an experienced Principal MS Dynamics CRM Developer CE to lead the design, development, and implementation of Microsoft Dynamics 365 CRM solutions, driving digital transformation in the financial services sector.

Responsibilities

• Lead the design and architecture of end-to-end solutions on the Dynamics 365 CRM platform, ensuring scalability and adherence to best practices.
• Analyze client requirements to design and implement complex CRM solutions using Dynamics 365 and Power Platform.
• Develop and configure CRM modules, entities, forms, views, dashboards, workflows, plugins, business rules, and integrations.
• Maintain and optimize integrations between Dynamics 365 CRM and other business systems.
• Define and enforce security models and access control strategies aligned with data privacy standards.
• Ensure high performance, quality, and scalability of CRM applications.
• Collaborate with business analysts, functional consultants, and project managers to ensure solution alignment with business needs.
• Debug and troubleshoot system issues to maintain uptime and reliability.
• Mentor junior developers and provide technical leadership across projects.
• Prepare documentation, training, and support for implemented solutions.
• Oversee deployment lifecycle and manage version upgrades.
• Stay updated on new Dynamics 365 and Power Platform trends.

Requirements

Must-have:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Applicants must be Malaysian Citizens, PR, or RP holders with a valid work visa. Visa sponsorship is not available.
• Minimum 8 to 10 years of experience in Dynamics CRM development and architecture.
• Strong understanding of Sales, Marketing, and Customer Service business processes.
• Expertise in Dynamics 365 CRM entities, dashboards, and integrations.
• Proficient in Power Apps, JavaScript, and REST APIs.
• Knowledge of on-premises and cloud architecture and deployment processes.

Nice-to-have:

• Microsoft Dynamics 365 CE certifications.
• Experience in banking or financial services.
• Familiarity with Azure services, Power Automate, Power BI, Power Apps Component Framework, Canvas Apps, SSIS, and TypeScript.
• Understanding of Agile methodologies.

Why Join Us

• Be part of a company that empowers banks and insurers through AI-driven decisioning, faster onboarding, and a unified 360 customer view.
• Work with a team of over 1,000 professionals across 15+ countries, optimizing Microsoft’s cloud and Dynamics 365 platforms for the financial services industry.
• Experience the opportunity to lead impactful projects and drive innovation in a dynamic and supportive work environment.