全职 Logistics Manager 工作, 薪水, Satsaco Group Southeast (Singapore) 公司招聘中 - Ricebowl

We are a growing logistics and supply chain solutions provider undergoing a strategic transformation from a traditional 3PL model to a fully integrated 4PL partner. We deliver end-to-end logistics solutions that enhance operational efficiency, supply chain visibility, and customer experience across multiple industries.

As we continue to expand our capabilities and strengthen our service offerings, we are looking for driven and capable individuals to join us in shaping the next phase of our logistics transformation journey.

Key Responsibilities

Operations Management

• Oversee daily logistics and supply chain operations, ensuring efficient execution across warehousing, transportation, inventory control, and distribution activities.
• Manage operational performance to achieve service, cost, and productivity targets.
• Monitor KPIs and implement process improvements to enhance operational efficiency and service quality.
• Coordinate with internal departments and external partners to ensure seamless end-to-end supply chain execution.
• Support the company’s transition from 3PL to 4PL by driving integrated logistics solutions and operational transformation initiatives.
• Ensure compliance with safety, regulatory, and quality standards.

Customer Service Management

• Lead and manage the customer service team to ensure high levels of customer satisfaction and responsiveness.
• Develop service standards, escalation procedures, and customer communication processes.
• Build strong client relationships and act as a key escalation point for operational and service-related matters.
• Collaborate with customers to understand business needs and deliver value-added logistics solutions.
• Monitor customer service KPIs, service levels, and client feedback to drive continuous improvement.

Team Leadership

• Lead, coach, and develop operations and customer service personnel.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support workforce planning, performance management, and employee development initiatives.

Strategic & Continuous Improvement

• Identify opportunities to optimize logistics networks, workflows, and supply chain processes.
• Participate in digitalization and system improvement projects to enhance visibility and operational control.
• Work closely with senior management on strategic initiatives related to 4PL capabilities, customer integration, and supply chain optimization.

Requirements

• Bachelor’s degree in supply chain management, Logistics, Business, or related field.
• Minimum 5–8 years of experience in logistics, supply chain, or operations management.
• Experience managing customer service teams within a logistics or supply chain environment.
• Strong understanding of 3PL and 4PL logistics operations.
• Proven leadership and team management capabilities.
• Strong analytical, problem-solving, and organizational skills.
• Experience with WMS, TMS, ERP, and logistics systems is an advantage.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced and evolving business environment.

Preferred Qualifications

• Experience in supply chain transformation or integrated logistics solutions.
• Knowledge of supply chain optimization and continuous improvement methodologies.
• Familiarity with regional or international freight and distribution operations.

What We Offer

• Opportunity to be part of a fast-growing logistics transformation journey.
• Dynamic and collaborative working environment.
• Career growth and leadership development opportunities.
• Competitive salary and benefits package.