全职 Regent Experience Agent (Front Office) 工作, 薪水, Regent Hong Kong Hong Kong 公司招聘中 - Ricebowl

The reimagined Regent Hong Kong returns to the famed Victoria Harbour.

Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.

Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.

Warm and lyrical, evocative, and inspirational, a rare urban haven.

YOUR DAY TO DAY

Responsible for all activities relevant to the Front Desk, Guest Relations and Concierge such as the reception, check in / out, rooming of all Hotel guests, restaurant and tour recommendations, foreign exchange and assisting them with inquiries

Registers and rooms all arrivals according to established procedures

Maintain intimate knowledge of departmental standards and procedures

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field

1+ years’ related luxury experience

Must speak Cantonese and English, Putonghua is preferred

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.