Monitor and analyze security events across networks, systems, applications, and cloud platforms.
Operate SIEM, IDS/IPS, EDR and related security tools.
Identify potential security incidents, anomalies, and suspicious behaviors.
Incident Response
Perform incident triage, containment support, investigation and remediation coordination.
Assist with incident communication and escalation according to company procedures.
Conduct root cause analysis and prepare detailed IR reports.
Threat Hunting & Forensic Analysis
Conduct proactive threat hunting based on threat intelligence, behavioral patterns, and MITRE ATT&CK.
Perform basic to advanced forensic analysis as required.
Provide technical assessments of sophisticated attacks.
Security Policies, Standards & Compliance
Assist in developing, implementing, and reviewing security policies, standards, and procedures.
Support compliance with MAS TRM, PDPA, Cyber Hygiene, and industry security frameworks (NIST, ISO 27001, CIS Controls).
Ensure documentation and security controls align with regulatory and audit requirements.
Cross‑Department Collaboration
Work with IT, compliance, risk, and business units to support security-related initiatives.
Translate technical findings into clear business impacts where required.
Security Tools & Technology Support
Assist in evaluating and recommending new security tools, technologies, and processes.
Support cloud security operations (AWS, Azure).
Support automation and orchestration using SOAR tools if applicable.
Reporting Outsourced personnel are required to prepare the following reports:
Daily/weekly incident analysis summaries
Monthly security posture and trend reports
Threat intelligence insights
Incident RCA reports · Vulnerability and risk reports
Audit & Assessment Support
Assist with internal and external security audits.
Provide technical support for security assessments and follow-up remediation activities.
Job Requirements
Bachelor’s degree or above in Computer Science, Information Technology, Cybersecurity, or a related field.
At least 3 years of relevant experience in IT technical support or presales consulting, with expertise in security solutions.
Familiarity with network security technologies such as firewalls, intrusion detection systems, VAPT, MSSP, and practical experience in design and implementation.
Strong solution design skills with the ability to translate customer requirements into technical solutions.
Excellent communication and collaboration skills, able to work effectively with customers, sales teams, and technical teams.
Proficient in Microsoft Office and technical documentation tools.
Able to work under pressure, with a collaborative team spirit and the ability to work independently.