全职 Workforce Management (E-Commerce) 工作, 薪水 up to MYR 6,200, TSING DIGITAL TECHNOLOGY SDN.BHD. Federal Territory 公司招聘中 - Ricebowl

• Develop, create, adjust, and maintain agent rosters based on business and client requirements.
• Perform real-time schedule monitoring and adjustments to manage call volume fluctuations and staffing changes in accordance with SOPs.
• Allocate shifts, breaks, and off days while balancing business needs, contractual requirements, and agent preferences.
• Monitor schedule adherence and workforce utilization, working closely with Operations to resolve issues.
• Maintain workforce forecasts and support daily and short-term workforce planning activities.
• Prepare and deliver weekly, monthly, and ad-hoc workforce and scheduling reports.

Job Requirements

• Diploma or Degree in Human Resources, Business Administration, or a related field is preferred.
• Minimum 3–4 years of experience in WFM scheduling or workforce planning within a contact center, BPO, or e-commerce environment.
• Experience in roster management, real-time monitoring, and workforce planning.
• Proficient in Microsoft Office or Google Suite, with strong Excel skills (formulas, pivot tables, lookup functions).
• Strong analytical and logical thinking skills with the ability to derive insights from large datasets.
• Detail-oriented, well-organized, and able to maintain accuracy in a high-volume, fast-paced environment.
• Strong communication and coordination skills, with the ability to work across teams and time zones.
• Basic mathematical proficiency; knowledge of or willingness to learn Power Query, SQL, Python, or Erlang-C is an added advantage.

Pay: RM4,500.00 - RM6,200.00 per month

Work Location: In person