全职 Desktop Support Engineer 工作, 薪水 up to SGD 4,500, Capgemini Singapore PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Company Overview

Capgemini is an AI-powered global business and technology transformation partner with 420,000 team members in 50+ countries. We deliver end-to-end services leveraging deep industry expertise and technology to create tangible business value. *************

Job Summary

Manage and support IT systems by installing, configuring, maintaining, and troubleshooting hardware and software. Ensure compliance with organizational IT policies while delivering effective end-user support and access management.

Responsibilities

• Receive and log user inquiries or incidents, capturing all relevant details for accurate tracking
• Perform initial troubleshooting to resolve common issues such as password resets and software installations
• Execute system imaging and re-imaging to maintain device readiness
• Handle straightforward service requests including account creation and access rights modifications following established procedures
• Escalate unresolved issues to higher-tier or specialized support teams for further investigation
• Manage user accounts by creating, modifying, and deleting access rights based on business requirements
• Develop and enforce access control policies to protect sensitive information and systems
• Assist users with access-related issues such as account lockouts and permission requests, ensuring timely resolution
• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, and peripherals
• Perform routine system updates, patches, and antivirus scans to maintain endpoint security and compliance
• Utilize ITSM tools (e.g., ServiceNow) to track and manage support tickets efficiently
• Administer Windows 10/11 environments including Microsoft Intune/Endpoint Manager, Active Directory, Group Policy, and Microsoft 365 troubleshooting
• Troubleshoot Windows networking components including DNS, DHCP, VPN, and TCP/IP protocols
• Support users with Microsoft 365 applications such as Word, Excel, PowerPoint, and Outlook

Required competencies and certifications

• 1+ years of experience in desktop support, technical support, or IT helpdesk roles
• Strong knowledge of Windows 10/11, Microsoft Office/O365, and common desktop applications
• Basic understanding of network concepts including TCP/IP, DHCP, and DNS
• Experience with ticketing systems such as ServiceNow or other ITSM tools
• Familiarity with printers, mobile devices, and hardware repairs
• Strong troubleshooting and problem-solving skills
• Effective written and verbal communication skills to interact with users at all technical levels

Preferred competencies and qualifications

• Hands-on experience with endpoint security, encryption, and compliance