Key Roles and Responsibilities
- Operational Management
- Supervise and coordinate daily operations at assigned sites.
- Ensure all manpower requirements are fulfilled and deployed according to operational needs.
- Monitor service quality and operational performance to meet client expectations.
- Conduct regular site inspections and audits to ensure operational efficiency.
- Compliance and Reporting
- Ensure compliance with company SOPs, statutory requirements, and safety regulations.
- Investigate incidents, accidents, complaints, and non-compliance issues.
- Prepare daily, weekly, and monthly operational reports.
- Maintain accurate records of manpower deployment, attendance, incidents, and site activities.
Reporting Line
The Operations Supervisor reports directly to the Operations Manager / General Manager and is responsible for ensuring that all assigned operations are conducted efficiently, professionally, and in accordance with company and client requirements.