全职 Client Operation Executive 工作, 薪水 up to MYR 3,500, OXYZ Health & Wellness Federal Territory 公司招聘中 - Ricebowl

Job Post Summary

Date Posted: 9 June 2026

Salary: RM2,800 – RM3,500 per month

Client Executive (Operations)About OXYZ Health & Wellness Sdn. Bhd.

OXYZ Health & Wellness Sdn. Bhd. is a fast-growing health and wellness company committed to enhancing quality of life through innovative healthcare solutions, wellness programs, and customer-centric services. We believe in empowering individuals to achieve better health through professional care, continuous innovation, and exceptional client experiences.

Join a dynamic team that is passionate about making wellness accessible, impactful, and sustainable for our communities.

Location

KL Eco City & Bangsar Shopping Center, Kuala Lumpur

Employment Type

Full-Time

Position Overview

We are seeking a highly organized, proactive, and customer-focused Client Executive (Operations) to support our daily operational activities and client management functions.

This role serves as a key bridge between clients, healthcare professionals, and internal departments, ensuring seamless service delivery, operational efficiency, and outstanding client experiences. The ideal candidate possesses excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced health and wellness environment.

Key ResponsibilitiesClient Relationship Management

• Act as the primary point of contact for client inquiries, appointments, and service-related requests.
• Provide professional and timely support throughout the client journey.
• Build and maintain positive relationships with clients to enhance satisfaction and retention.

Operations & Administrative Support

• Coordinate daily operational activities to ensure smooth service delivery.
• Manage scheduling, documentation, reporting, and administrative processes.
• Support internal workflow management and operational coordination.

Appointment & Schedule Coordination

• Manage appointment bookings, confirmations, rescheduling, and cancellations.
• Ensure efficient scheduling and optimal utilization of resources.
• Coordinate closely with healthcare and wellness teams regarding client appointments.

Service Delivery Coordination

• Liaise with medical, wellness, and support teams to ensure client requirements are accurately communicated.
• Monitor service execution and assist in resolving operational issues promptly.
• Ensure a seamless and professional client experience at every touchpoint.

Documentation & Data Management

• Maintain accurate client records and operational documentation.
• Ensure confidentiality and compliance with company policies and regulatory requirements.
• Update internal systems and databases in a timely manner.

Billing & Payment Administration

• Assist with billing processes, invoice preparation, payment tracking, and collection follow-ups.
• Ensure financial records related to client services are properly maintained.

Client Feedback & Issue Resolution

• Address client concerns professionally and efficiently.
• Escalate complex matters to the appropriate departments when necessary.
• Gather feedback to support continuous service improvement initiatives.

Cross-Functional Collaboration

• Work closely with departments including Medical, Marketing, Finance, and Human Resources.
• Facilitate effective communication to ensure alignment between client needs and operational objectives.

Process Improvement & Reporting

• Identify opportunities to improve operational efficiency and client service quality.
• Prepare operational reports, service summaries, and performance updates for management review.

Compliance & Quality Assurance

• Ensure adherence to company policies, service standards, and industry regulations.
• Support quality improvement initiatives to maintain high standards of client care and operational excellence.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Healthcare Management, Operations Management, Customer Service, or related fields.
• Fresh graduates are encouraged to apply.
• Previous experience in customer service, healthcare administration, clinic operations, or client management is an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office and digital management systems.
• Positive attitude, professional appearance, and customer-oriented mindset.
• Ability to work independently and collaboratively within a team environment.

Benefits

Flexible Working Schedule
Maternity Leave Benefits
Career Advancement Opportunities
Professional Development & Training
Supportive and Growth-Oriented Working Environment
Performance-Based Growth Opportunities

Work Location

In Person

Join OXYZ Health & Wellness and be part of a team dedicated to delivering exceptional health and wellness experiences while making a meaningful difference in people's lives.

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person