全职 Client Support Coordinator 工作, 薪水, SilverDoor 公司招聘中 - Ricebowl

Starting Salary: SGD 40,000

OTE: SGD 44,800

Location: Silverdoor Singapore office, 5 days per week onsite

As a member of our high-performing and energetic account management team, you’ll be instrumental in sourcing and securing accommodation for some of the world’s most recognisable brands — from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.

The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:

• Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
• Leverage key relationships to negotiate the best possible outcomes for customers
• Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
• Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail
• Handle new opportunities via phone and email, managing reservations efficiently
• Be a reliable point of contact before, during, and after a customer’s stay
• Accurately log enquiries into the system in real time
• Follow up on all enquiries to maintain strong client relationships
• Keep operations running smoothly by meeting SLAs and deadlines
• Be proactive in identifying new clients and business opportunities
• Deliver the highest level of customer service, keeping clients always informed
• Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
• Embrace teamwork—support and collaborate with colleagues to achieve shared goals
• Manage time efficiently and maintain accurate records
• Track and manage client payments as they become due
• Work closely with your manager to resolve any issues quickly and effectively
• Share your skills and expertise by assisting other departments with projects when needed

Experience:

• Outstanding customer service
• Administration skills
• Travel/hospitality or relocation knowledge (desirable but not essential)

Skills:

• Great communication skills
• Excellent verbal & written English
• Organised with attention to detail
• Enthusiastic
• Reliable
• Good numeracy skills

What we offer:

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy – including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue!