全职 Customer Relation Executive 工作, 薪水 up to MYR 3,300, EON MOTORS SDN BHD Pulau Pinang 公司招聘中 - Ricebowl

• Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
• Attend and provide the amicable solution in resolving customers’ enquiries and complaint.
• Monitor that phone calls are answered within three rings.
• Provide information on current sales/service promotion or products.
• Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
• Maintaining customer data for sales and aftersales to be used for any promotional campaign (Data Cleansing).
• Conduct customer satisfaction survey at branches.
• Assist branch activities in achieving excellent service standard in line with OCE, PADE, CSI, SSI and ISO requirements.
• Ensure on the cleanliness of the customer’s waiting area.
• Smile and greet/ welcome all customers. Communicate to incoming customers, the queuing methodology and help obtain the queue no.
• If customer vehicle from Principle, respond adequately.
• If customer is CBJ, taxi customer, ensure that customer is fast-tracked.
• If customer is appointment customer, respond adequately.
• While customer waiting, inform customer of current promotions/ products.
• Assist SA to update customers, that are returning to pick up their vehicles, the status of their vehicle (i.e. completed, washing, etc).
• Ensure that relevant SA’s is informed that their customers have arrived for pick up.
• Assist customer in understanding the charges when necessary.
• Prior to customer collecting of keys, help customer fill in customer satisfaction form.
• From time-to-time, communicate to waiting customers, status of vehicle, expected time of completion.
• If customer shouts or is abusive, try to calm customer down, if unsuccessful refer customers to SA/SE or SM.
• Call prospective customers using the ‘lost’ customer database.
• Update customers on EON service packages.
• Inform them the importance of vehicle care.
• Secure customer appointments and book into appointment slot mi
• Maintain customer waiting area to high standard of housekeeping and comfort (tidy, clean, TV on appropriate channel, adequate newspapers/ magazines, etc).
• Any duties that may be assigned by the Service Manager or Customer Care Department.

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Experience:

• Automative Industry: 1 year (Preferred)

Work Location: In person