- 26 SENTOSA GATEWAY Central Region (Singapore) Singapore
工作地点
职位描述
岗位职责
Job Description
Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
Plan continuous improvement activities within the outlet
Deploy customer service standards within the outlet to drive organisation's customer experience goal
Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
Ensure customers have a pleasant and memorable dining experience
Constantly obtain customer feedback during operations to ensure satisfaction
Monitor setup, maintenance, cleanliness and safety of dining areas
Perform duties like ordering, serving, clearing and setting of tables
Greet customers as they arrive and showing them to their table
Promote sales and be familiar with promotions and menu
Coordinate food service between kitchen and service crew
Attend to customer complaints (if any)
To handle cashiering duties
Assist to upsell promotions
Constantly motivate & cultivate a team spirit in the restaurant
Maintains utmost service standards and discipline/grooming among the service staff
Supervise and train the service staff to Restaurant standards of excellence
Any other appropriate duties and responsibilities as assigned
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