全职 IT Customer Support (Junior - Fresh Graduate) 工作, 薪水 up to MYR 3,500, SAFE TRUCK SDN BHD Pulau Pinang 公司招聘中 - Ricebowl

We are looking for an IT Customer Support Executive to join our support team. This role is focused on first-level technical support for our existing platforms. This includes assist customers in resolving system issues, handling tickets, and ensuring smooth day-to-day operations of our systems.

Job Descriptions

• First-Level Support – Handle incoming support requests related to Fleet Management System / Transportation Management System.
• Ticket Management – Handle incoming support requests via ticketing systems and ensure proper tracking and resolution.
• Customer Communication – Communicate clearly and professionally with customers to understand issues, provide guidance, and ensure a positive support experience.
• Product Understanding – Quickly learn and adapt to full product features and workflows in a short time to effectively support end users.
• Issue Troubleshooting – Assist users in diagnosing and resolving basic system and user-related issues.
• Basic Database Support – Perform simple SQL queries and assist in basic data updates or corrections under supervision.
• Issue Escalation – Escalate complex technical issues to development or senior support teams with proper documentation.
• System Monitoring Support – Assist in monitoring system alerts and reporting abnormalities.
• Documentation – Maintain clear records of issues, solutions, and internal knowledge base updates.

Requirements:

• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.
• Fresh graduates or candidates with 0–2 years of experience are welcome.
• Basic understanding of software applications, web systems, or IT support processes.
• Familiarity with ticketing systems.
• Basic knowledge of SQL (SELECT, UPDATE, simple queries) is an advantage.
• Good problem-solving and troubleshooting mindset.
• Strong communication skills and ability to explain technical issues in a clear manner.
• Strong willingness to learn and grow into technical roles.
• Bonus: Exposure to logistics, fleet management, or ERP systems.
• Career Path: This role is designed as the entry point into Engineering & Product teams, with growth opportunities into: Technical Support (L2/L3), QA / System Analyst or Developer Track

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Parental leave
• Professional development

Application Question(s):

• Are you willing to work fully on-site at our office located in Bayan Lepas, Penang? (Please note that this position does not offer hybrid or remote arrangements.)

Work Location: In person