全职 Lounge Supervisor 工作, 薪水, Cathay Pacific Airways Ltd Hong Kong 公司招聘中 - Ricebowl

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

Reports to: Lounge Duty Manager

As a Lounge Supervisor, you will lead the lounge reception team to deliver a warm, premium and safe welcome for our customers.

You will ensure smooth and efficient lounge entry through accurate verification, provide proactive care at every touchpoint and oversee the effective handling of complex and escalated cases.

Through your leadership, service mindset and operational awareness, you will play a key role in upholding brand values and maintaining high service and operational standards across the lounge experience.

Key Responsibilities

Deliver a genuine and professional welcome, engage customers proactively, identify first‑time visits and provide personalised guidance on lounge facilities and services

Oversee the smooth operation of the reception area by planning manpower deployment to meet passenger flow and service demand

Lead, motivate and guide the lounge reception team through daily task allocation, shift briefings, coaching, grooming standards and well‑being support

Handle complex enquiries and escalated service situations with empathy and professionalism to turn challenges into positive experiences

Monitor the lounge environment and conduct routine quality checks and audit activities to uphold service and presentation standards

Support the Lounge Duty Manager in delivering operational excellence and seamless lounge experiences for premium customers

Coordinate closely with the food and beverage team and wider lounge team to ensure smooth, end‑to‑end service flow across all lounge areas

Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate advice and recommendations

Operate lounge and airport systems in compliance with security, service and regulatory requirements, ensuring data integrity and confidentiality

Manage team development through on‑the‑job training, coaching and feedback to build capability and service consistency

Requirements

Right to work in Hong Kong

Minimum age of 18

High school graduate or above

At least 3 years of experience in premium hospitality or airline lounge operations with strong customer service capability

Proven experience in supervising teams, including coaching, training and performance feedback

Strong interpersonal, communication and problem‑solving skills with a customer‑focused mindset. Positive attitude with attention to detail, strong teamwork skills and ability to perform under pressure

Good command of spoken and written English, with Cantonese and Putonghua as an advantage

Professional image and conduct with commitment to grooming, attire and service standards

Flexible to work shifts and different working hours, including overtime when operationally required

As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment

Benefits

Work schedules to suit different lifestyles

World-class training and structured career progression path

A safe and collaborative working environment which embraces a diverse and inclusive culture

Medical coverage & other flexible benefits

Flexible retirement scheme

Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Full-time