全职 Client Servicing Executive (Mandarin Speaker) 工作, 薪水 up to MYR 4,000, Nexus Boost Digital Solution Federal Territory 公司招聘中 - Ricebowl

Job Responsibilities

• Serve as the primary point of contact for clients regarding Employment Pass (EP), work permit, visa, and related hiring matters.
• Assist clients throughout the employee onboarding and immigration process, ensuring all documentation and requirements are completed accurately and on time.
• Coordinate with clients to collect, verify, and submit required documents for EP applications, renewals, cancellations, and related processes.
• Provide timely updates to clients on application statuses, requirements, and timelines.
• Liaise with relevant government authorities, agencies, and internal teams to facilitate smooth processing of employment-related applications.
• Maintain accurate records of client information, application progress, and documentation.
• Respond promptly to client inquiries and resolve issues professionally.
• Ensure compliance with immigration regulations, labor laws, and company procedures.
• Build and maintain strong client relationships through excellent customer service and effective communication.
• Support ad-hoc administrative and operational tasks as assigned.

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Human Resources, Communications, or a related field.
• Fresh graduates are encouraged to apply. Candidates with experience in customer service, client servicing, HR operations, immigration, or administrative support are preferred.
• Proficient in Mandarin and English, both written and spoken, as the role requires frequent communication with Mandarin-speaking clients from China.
• Strong communication, interpersonal, and relationship management skills.
• Detail-oriented with excellent organizational and documentation abilities.
• Ability to manage multiple cases and deadlines effectively.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Customer-focused with strong problem-solving and coordination skills.
• Able to work independently and collaboratively within a team.

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person