全职 Ticketing clerk Jobs, salary up to MYR 1,800 in WANTAS SHIPPING (LANGKAWI) SDN BHD Kuah - Ricebowl

Job Purpose

To manage passenger and vehicle ticket sales, provide excellent customer service, and ensure accurate ticketing transactions and records in accordance with company procedures and operational requirements.

Key Responsibilities

• Sell and issue ferry/RORO tickets for passengers and vehicles in accordance with scheduled sailings.
• Process ticket bookings, amendments, cancellations, and rescheduling through the company's ticketing system.
• Provide accurate information to customers regarding schedules, fares, travel requirements, and company policies.
• Handle customer inquiries, complaints, and requests professionally and efficiently.
• Receive and process payments via cash, credit/debit cards, online transfers, and other approved payment methods.
• Verify passenger and vehicle information to ensure compliance with operational and regulatory requirements.
• Assist in the preparation of passenger and vehicle manifests before departure.
• Coordinate with Operations, Port Authorities, and Vessel Crew to ensure smooth boarding and departure processes.
• Monitor any discrepancies or system issues and report to the management
• Ensure the ticketing counter and work area are organized, professional, and customer-friendly.
• Adhere to company policies, safety regulations, and operational procedures at all times.
• Assist with administrative and operational duties as assigned by management from time to time.

Requirements

• Computer literate and familiar with ticketing or reservation systems.
• Good communication skills in Bahasa Malaysia and English.
• Strong customer service and interpersonal skills.
• Able to work shifts, weekends, and public holidays when required.
• Ability to work under pressure and handle multiple tasks efficiently.

Pay: RM1,700.00 - RM1,800.00 per month

Work Location: In person