全职 Analyst, Application Development 工作, 薪水, Singlife 公司招聘中 - Ricebowl

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities

Nature of Work

• Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
• Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.
• Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
• Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
• Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
• Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
• Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
• Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.
  
  

Problem Solving

• Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
• Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
• Escalate problems according to guidelines
• Provide technical solutions for deficiencies in process, application configuration and operational procedures.
  
  

Resource Complexity

• Accountable for prioritizing own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledge
• Understand and proactively involve in programs related to Tech Upgrade, Platform Automation and Cloud Migration program.
• Ensure that delivery is sufficiently well designed to mitigate the risks posed by the changes
• Ensure compliance with all applicable laws and regulations relating to the above functional activities.
  
  

Experience

• Minimum 2 years of working experience with Rest API services
• Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
• Minimum 3 years of working experience with microservices framework and containers
• Working experience with AWS Cloud
• Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
• Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
• Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.
  
  

Education

• Academic: Bachelor’s/Master’s degree in Degree in Computer Science, IT or related discipline (preferred)
  
  

Capability

• Ability to pick up knowledge of the application
• Strong interpersonal and facilitation skills along with effective communication (both written and verbal) skills
• Proactive to propose innovative solutions or alternative approaches to difficult issues