全职 L3 Support Engineer (.NET Support) 工作, 薪水, Luxoft Federal Territory 公司招聘中 - Ricebowl

Responsibilities:

1. Production & Application Support

• Provide L3 production support for Investment & Wealth applications.

• Monitor application health and ensure production stability.

• Troubleshoot and resolve application and database-related issues.

2. Incident & Problem Management

• Perform root cause analysis for production incidents and application defects.

• Coordinate with L1/L2 support teams for issue resolution.

• Ensure timely closure of incidents and problem tickets.

3. Application Enhancement & Bug Fixing

• Support minor enhancements and bug fixes in existing applications.

• Analyse impact for change requests and production fixes.

• Participate in deployment validation and post-release support.

4. Database Support

• Work with:

- Microsoft SQL Server

• Analyse SQL queries and support data validation activities.

• Troubleshoot database-related application issues.

5. Stakeholder Coordination

• Coordinate with business users, development teams, infrastructure teams, and vendors.

• Provide timely communication and status updates for production issues.

6. Documentation & Support Governance

• Maintain support documentation and incident records.

• Ensure adherence to support processes and operational standards.

Mandatory Skills Description:

• 6-9 years of experience in application production support / L3 support

• Strong experience in:

- .NET

- SQL

• Experience working with:

- Microsoft SQL Server

• Strong troubleshooting and analytical skills

• Experience supporting enterprise banking or Investment & Wealth applications

• Experience working in:

- Windows

- Open Systems environments

• Strong problem-solving capability

• Good communication and stakeholder management skills

• Ability to work independently in support environments

• Incident and priority management capability