全职 Sales Support Coordinator 工作, 薪水, Coway Engineering & Marketing Pte Ltd North-east Region (Singapore) 公司招聘中 - Ricebowl

Company Description

Coway Engineering & Marketing Pte Ltd is a Singapore-based precision engineering company established in 1996. We support the Aerospace, Semiconductor, MedTech, and Advanced Manufacturing sectors through advanced CNC machining, MRO, NDT, chemical processing, and engineering solutions.

With a strong focus on quality, innovation, and continuous improvement, we are committed to delivering manufacturing excellence while providing opportunities for our employees to grow and develop their careers.

Role Description

We are seeking a proactive Sales Support Coordinator to support our Sales team in quotation preparation, order coordination, customer communication, and follow-up with internal departments. The ideal candidate will work closely with Production and Procurement to ensure timely quotations, smooth order execution, and effective support for existing customer accounts. This role is well suited to candidates who are organized, responsive, detail-oriented, and experienced in coordinating activities within a fast-paced manufacturing or industrial environment.

Key Responsibilities

• Coordinate closely with the Production team to ensure customer orders are scheduled, manufactured, and delivered on time.
• Monitor order progress and proactively follow up on delivery status, production updates, and issues that may affect shipment schedules.
• Inform customers promptly and professionally when orders are expected to be delayed due to unforeseen circumstances, and provide revised updates accordingly.
• Upon receiving RFQs, work with Procurement and Production to gather information on raw material availability, raw material pricing, tooling lead time, and acceptable production lead time for quotation preparation.
• Compile and organize RFQ information accurately for the sales team to prepare customer quotations efficiently.
• Maintain close communication with Procurement to monitor raw material price movement, supplier lead-time changes, and cost updates, and inform the sales team accordingly.
• Maintain proper records of customer inquiries, quotations, order status, delivery commitments, pricing updates, and correspondence.
• Coordinate internally with Sales, Production, Procurement, Logistics, and Customer Service to ensure smooth execution of customer requirements.
• Prepare periodic reports on quotation activity, pending inquiries, delivery issues, customer follow-up status, and other sales support metrics.

Education and Experience

• All academic disciplines are welcome.
• Preferably 2–5 years of experience in Sales Coordination, Sales Support, Customer Service, Order Management, or a similar role.
• Experience in a manufacturing, industrial, engineering, or related business environment will be an advantage.

Skills & Competencies

• Strong communication and interpersonal skills, with the ability to work effectively across departments and with customers.
• Good understanding of quotation support, order processing, customer follow-up, and internal coordination processes.
• Ability to work closely with Production and Procurement to gather accurate operational and commercial information.
• Good organizational and time-management skills, with the ability to handle multiple inquiries and priorities simultaneously.
• High level of accuracy and attention to detail in quotation preparation, record maintenance, and follow-up work.
• Ability to handle customer communication professionally, especially in cases involving delays, schedule changes, or urgent requests.
• Proficiency in Microsoft Office applications, especially Excel, Word, Outlook, and ERP / order management systems where applicable.
• Proactive, responsible, responsive, and able to work independently in a fast-paced environment.

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Only shortlisted candidates will be notified.