Full Time Operations Manager Jobs, in Hisential Kuala Lumpur - Ricebowl

Our Culture 

At Hisential, culture is international. We believe in quality over volume, and in building genuine patient relationships rather than transactional care. We create an environment where ideas are welcomed, initiative is encouraged, and ownership is valued. At the same time, we hold ourselves to a high standard of professionalism, discretion, and respect in everything we do. More importantly, we are building a team that is aligned for long-term individuals who want to grow together, contribute meaningfully, and be part of something evolving. 

Why Join Hisential 

This is more than a coordination role it’s about building trust with patients and shaping their overall experience. You will play a key role in creating smooth, thoughtful, and personalised interactions. As we grow, so will your opportunities to deepen your expertise and take on greater responsibility in a modern, evolving healthcare brand. 

Role Description 

The Operations Manager leads the clinic’s daily operations, ensuring smooth workflows and a consistently high standard of patient experience. This role is responsible for managing teams, optimizing processes, and ensuring seamless coordination across all functions. You will drive operational excellence, uphold service quality, and proactively resolve challenges in a fast-paced environment. 

Key Responsibilities: 

• Oversee and manage the clinics' daily operations to ensure efficiency and quality service. 
• Develop and implement operational policies, procedures, and standards. 
• Monitor staff performance, scheduling, and productivity. 
• Ensure excellent patient/customer service and handle escalations when necessary. 
• Manage inventory, supplies, and vendor coordination. 
• Ensure compliance with healthcare regulations, safety standards, and company policies. 
• Analyze operational performance and prepare reports for management. 
• Collaborate with medical and administrative teams to improve overall clinic performance. 
• Drive continuous improvement initiatives to enhance service quality and patient satisfaction. 

Requirements: 

• Minimum 3–5 years of experience in operations, preferably in the hospitality industry. 
• Strong command of English (spoken and written). 
• Mandarin speaking is an added advantage. 
• Proven leadership and team management skills. 
• Excellent organizational and problem-solving abilities. 
• Ability to work in a fast-paced environment and handle multiple tasks. 
• Strong interpersonal and communication skills. 

Preferred Qualities: 

• Customer-focused mindset. 
• Detail-oriented and proactive. 
• Ability to lead and motivate a team. 
• Adaptable and able to handle operational challenges effectively. 

Working Hours: 

• 45 hours per week 
• Required to work on weekends and public holidays.