全职 Support Executive – Tech Infrastructure - AI-Driven Application Support 工作, 薪水, GlobalPark Federal Territory 公司招聘中 - Ricebowl

On-site | Full-time | Immediate Start

We’re hiring a hands-on Support Executive to join our fast-moving team building smart, connected technology for access control, mobility, and digital payments. From hardware in the field to AI-backed applications in the cloud — you’ll be supporting real systems that impact real people.

This is a high-growth, learning-rich role where you’ll get to work with devices like payment terminals, CCTVs, network routers, and mobile apps — while being exposed to the Machine Learning and AI layers that power our smart automation, real-time analytics, and image recognition features.

What You’ll Be Doing:

• Troubleshoot and support on-site devices like payment terminals, routers, CCTVs, and printers, ensuring smooth operation in real environments.
• Support end-users and operations staff using our cloud-connected software platforms and mobile apps.
• Log, triage, and follow up on bugs or system issues — working closely with backend, app, and ML/AI teams.
• Assist in deploying device software updates, ML model updates, and OCR service patches to the field.
• Document fixes, installation guides, and device configurations for ongoing knowledge building.
• Train users and internal teams on devices, apps, and smart features powered by AI (e.g. camera feeds, license plate recognition, predictive alerts).
• Participate in building out the support framework — ticketing flows, escalation paths, and reporting templates.

What We’re Looking For:

• Passion for technology and solving real-world problems — especially in a fast-moving, hardware-meets-software environment.
• Interest in understanding how Machine Learning and AI are applied to real systems (no coding experience needed, but curiosity is key!).
• Willingness to be hands-on — fieldwork, user support, device testing, and debugging.
• Good communication skills and eagerness to learn from engineers, product leads, and field operations.
• Fresh grads welcome! Bonus if you’ve touched networking, basic scripting, hardware, or support tools.

Why Join Us:

• You’ll be part of a mission-driven team building smart tech that touches everything from parking to security and mobility.
• Early exposure to AI and ML-powered systems — see how they’re built, deployed, and supported in the real world.
• Strong mentorship, real learning, and fast growth — this isn’t a back-office support role; it’s field-level impact with deep tech exposure.
• Be part of a tight-knit team that believes in agility, ownership, and growing together.

Let’s build smarter systems — and grow your career while doing it.

Apply now. Let’s get started. - *************