Develop and implement the distribution’s training strategy and framework aligned with business and sales objectives.
Create structured training & development roadmap for new advisors, existing advisors, Sales Managers and Leaders across different distribution channels
Identify capability gaps and recommend targeted development interventions.
Design and Delivery of training programs
Design, develop and deliver training programs to meet the training needs of sales force (various distribution channels) using different methodologies.
Design competency assessment tools for competency-based learning
Ensure training programs comply with company/industry requirements through regular reviews and revisions of training material
Manage and execute all levels of distribution training which includes new hires induction, sales/soft skills, product and sales advisory process training
Digital Learning & Training Infrastructure
Manage and optimise the Learning Management System (LMS) and digital learning tools.
Implement blended learning approaches including classroom, virtual, microlearning, and on-the-job coaching.
Curate and maintain training materials, resources, and digital content.
Stakeholder Management
Build and strengthen rapport with stakeholders to appreciate training needs, communicate training standards and expectations and facilitate transfer of classroom learning to the workplace
Collaborate with colleagues from other departments to achieve business objectives
Evaluate the overall effectiveness of training interventions
Monitor and measure training KPI (Key Performance Indicators)
Assess and ensure adequacy of training resources and trainer capacity.
Develop internal trainers through Train-the-Trainer programmes.
Coordinate external trainers or subject matter experts when required.
Ensure trainers maintain professional and technical knowledge by attending professional development workshops, reviewing training related publications, establishing networks, benchmarking best practices and participating in professional societies