全职 Duty Manager 工作, 薪水 up to MYR 4,000, Scapes Hotel Pahang 公司招聘中 - Ricebowl

• Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
• To train and motivate the front office team towards excellent guest service.
• Train new hires.
• Conduct shift briefing.
• Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
• Critical thinking during emergency.
• Handle cash float with integrity.
• Safeguard the cash float assigned and to be fully accountable for it.
• Aware of the daily arrival and departure list for VIPs and special needs or care guests.
• Check the VIP room before the ETA.
• Do spot check on the hotel shuttle.
• Aware of the functions and meetings of the day.
• Check cleanliness, lighting, and defect of the lobby and public areas.
• Ensure front office staffs are always in proper and orderly appearance and behaviour.
• Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
• Perform night audit
• Assist in handling door lock and safety box problem.
• Helps the reception or bell counter as and when required.
• Check the wake-up call list and ensure guest received on time.
• Approves and sign for rebates.
• Authorize and control late departure when required.
• Answer guests’ inquiries and attend to the needs of the guest.
• Follow up in credit check report.
• Ensure the permanent folio/group master is closed promptly.
• Projects calm and professional manner always.
• Always observe hotel policy and SOP when dealing with guest.
• Ensure smooth group check-in.
• To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
• Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
• Delegate tasks and ensure is completed.
• To attend meetings in the absence of Front Office Manager.
• Schedule the duty roster and submit to Front Office Manager for approval.
• Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
• Greets the VIP guests of the hotel or as directed by the Front Office Manager.

Job Type: Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Ability to commute/relocate:

• Genting Highlands: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person