全职 Leasing - Operations Officer 工作, 薪水, Centaline Investment Advisory Company Limited Kowloon Peninsula, Hong Kong 公司招聘中 - Ricebowl

About the Role

The Leasing & Operations Officer plays a dual role as the frontline representative and administrative backbone of our student accommodation properties. This position is responsible for driving room leasing and conversions while ensuring smooth day-to-day operations at the front desk and across the resident journey — from initial enquiry through to move-out.

The ideal candidate is highly organized, resident-focused, and comfortable managing multiple priorities in a fast-paced property environment.

Leasing

• Handle inbound enquiries from prospective students via phone, email, WhatsApp, and walk-in

• Conduct room viewings and provide detailed information on room types, pricing, and availability.

• Follow up with leads proactively to convert enquiries into confirmed bookings.

• Prepare and process tenancy agreements, offer letters, and related lease documentation.

• Maintain up-to-date room availability tracker and occupancy records.

• Liaise with university partners, corporate clients, and leasing agents for referrals and pipeline management.

• Support the Leasing Director with KPI tracking, conversion funnel reporting, and occupancy analysis

Operations & Front Desk

• Manage front desk operations including resident check-ins, check-outs, key handovers, and access card management.

• Serve as the first point of contact for all resident enquiries and service requests.

• Log, track, and follow up on maintenance and repair requests with vendors, contractors, and housekeeping teams.

• Handle ad-hoc payments, assist with payment plan setup, and follow up on outstanding rent.

• Coordinate move-in/move-out logistics, including room readiness inspections and condition reports.

• Refer residents with personal or welfare concerns to appropriate support channels.

• Prepare regular operational reports on occupancy, resident feedback, and facilities status.

• Diploma or above, preferably in Business Administration, Estate Management, or Hospitality

• Minimum 1–2 years of relevant experience in property leasing, student accommodation, serviced apartments, or hospitality

• Prior front desk or customer-facing experience is strongly preferred

• Proficient in Microsoft Excel, Word, and property management systems

• Strong verbal and written skills in English and Cantonese; Mandarin is an advantage

• Warm, professional, and solution-oriented approach to resident interactions

• Ability to manage multiple tasks simultaneously with strong attention to detail      

• Able to handle resident complaints and operational issues calmly and efficiently

• Able to well collaborative with internal operations, leasing, and management teams

Working Conditions

• 5-day work week with rotating shifts including some weekends and public holidays.

• Base on-site at assigned property; occasional travel between properties may be required

• Immediate availability preferred
  

To cope with our continuous growth and business expansion, we are looking for energetic and high calibre of candidates to join. Join us and be a part of our exciting growth!