全职 Application Support Specialist 工作, 薪水 up to MYR 5,000, W Generation Federal Territory 公司招聘中 - Ricebowl

Position : Application Support Specialist

Salary : Open for discussion based on working experience

Location : Desa Aman Puri, Kepong

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Responsibility

• Training will be provided for job knowledge transfer.
• Required to assist with onsite / remote installation of systems especially to new clients to assist for project readiness (travelling to overseas may be required).
• Take up Standby shifts according to the duty roster to support users remotely.
• Perform onsite/remote training to clients and presentation to new and existing clients on product features.
• Prepare and develop of documentation on software user guide and software customisation request including software testing.
• Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
• Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
• Any ad hoc tasks assigned from time to time by management.

Requirement

• Candidate with at least diploma in IT related field.
• At least 1 year of working experiences in the related field.
• Good command in written and spoken English.
• Good in SQL command and networking tools.
• Ability to multitask, fast learner and able to set priorities to complete work within deadlines.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• IT: 1 year (Preferred)

Work Location: In person