全职 Application Support Engineer 工作, 薪水, Ascendion 公司招聘中 - Ricebowl

Role:

• We are hiring an Application Support Engineer to support the stability and reliability of deployed software applications.
• This role is suitable for candidates with strong problem-solving skills and an interest in production application support, including technical investigation, issue resolution, and collaboration with engineering, QA, infrastructure, and support teams.
• You will help investigate incidents, identify root causes, support fixes, and reduce recurring application issues in a structured engineering environment.
• This role requires application-level troubleshooting and code-level debugging beyond first-level support.

Responsibilities:

• Investigate and resolve post-deployment application issues, including configuration, performance, integration, and software defects.
• Perform code-level debugging and support bug fixes with the development team.
• Review logs, alerts, and monitoring data to support incident investigation and performance troubleshooting.
• Support integration issues involving APIs, messaging platforms, authentication, databases, and connected systems.
• Document troubleshooting steps, known issues, root-cause findings, and best practices.
• Participate in planned standby, shift, or overtime support when required by project needs.

Required Skills:

• 2 years of relevant professional experience in application support, software support, production support, software maintenance, or software engineering.
• Hands-on experience in software troubleshooting, debugging, and bug fixing.
• Ability to investigate issues across application, configuration, performance, and integration layers.
• Experience supporting post-deployment applications or production incidents.
• Ability to explain technical issues clearly, provide timely updates, and collaborate with internal teams and stakeholders during issue resolution.
• Willingness to participate in planned standby, shift, or overtime support when required by project needs.